1.1 Cancellation

(a) As a general rule you shall not be entitled to cancel your order once we have received confirmation of the same.

(b) However, in the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

(c) If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is cancelled. Only Delivery Charges will be applicable.

(d) Work on the order has already begun which includes any form of stitching, cutting, designing and other such activities related to the order.

(e) We reserve the sole right to cancel your order in the following circumstance:

(i) in the event of the designated address following outside the serviceable area offered by us;

(ii) failure to contact you by phone or email at the time of confirming the order booking;

(iii) you are unable to provide a measurement dress or body measurements.

(iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

(vi) failure due to reasons beyond our control or attributable to the Vendor.

1.2 Refunds

(a) You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:

(i) your order packaging has been tampered or damaged at the time of delivery;

(ii) us cancelling your order due to (A) your delivery location following outside our serviceable areas; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or

(iii) us cancelling the order at the time of confirmation due to unavailability of vendors to process your order at the time of booking.

(b) Our decision on refunds shall be at our sole discretion and shall be final and binding.

(c)  All refund amounts shall be credited to your account within 7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

(d) Any damage to the material to be stitched / the measurement dress provided by you before we delivering those back to you, our maximum liability will be nil, irrespective of the cost of the material to be stitched / the measurement dress.